Contact ShopLa
We’re Here To Make Your Journey Easier.
Whether you have a question about a suitcase, need help with an existing order, want to know more about shipping, or require after-sales assistance, the ShopLa customer service team is here to help.
QUICK CONTACT
How Can We Help?
Customer Service Email
[email protected]
Order Support
Help with orders, delivery and
order-related questions.
Shipping Assistance
Questions about processing,
transit times or destinations.
Product Advice
Need help choosing the right
luggage for your journey?
Get In Touch
Tell Us How We Can Help.
To help us respond more efficiently, please include your order number when contacting us about an existing purchase.
Contact Information
ShopLa serves customers across global markets with luggage and travel products designed for modern journeys.
Customer Service
[email protected]
Shipping Market
Worldwide / Global customers
Order Processing
Approximately 3–5 days before dispatch
Estimated Transit Time
Approximately 8–15 days,
depending on destination
Before contacting us
For order support, please prepare your
order number, customer name and the email
address used during checkout.
Send A Message
Complete the form below and click Submit Message. Your device will open an email addressed to ShopLa with the information you entered.
Customer Support
What Can We Help With?
Choose the type of assistance you need. Our goal is to make everything from product selection to delivery and after-sales support easier.
01
Order Support
Questions about an existing order, order information, payment status or order-related details.
Contact Support →
02
Shipping
Find information about processing time, estimated transit time and international delivery.
View Shipping →
03
Product Advice
Need help deciding which suitcase, size, style or travel product is right for your journey?
Explore Products →
04
Returns & After-Sales
If you have a problem after receiving your order, contact us before returning any item.
Return Policy →Helpful Shipping Information.
ShopLa serves customers internationally. Delivery time may vary depending on destination, local logistics and customs processing. Import duties or taxes may also apply in some countries according to local regulations.
Processing
3–5 Days
Typical time required to prepare an order before dispatch.
Transit
8–15 Days
Approximate transportation time after dispatch.
Shipping Fee
Free Shipping
ShopLa currently provides free shipping on store orders.
Customs
Destination Based
Some countries may charge local import duties or taxes.
Before You Contact Us
Frequently Asked Questions.
These answers may help you find the information you need before sending a message.
How long does it take for my order to ship?
Orders are generally prepared within approximately 3–5 days before being dispatched.
How long does delivery normally take?
Estimated transportation time is approximately 8–15 days after dispatch. Actual delivery time may vary by country and local carrier conditions.
Does ShopLa charge for shipping?
ShopLa currently provides free shipping for store orders.
Will I need to pay customs duties?
Import duties, taxes or customs fees may apply in some destinations depending on local regulations.
I have a problem with the product I received. What should I do?
Please contact our customer service team and provide your order number, a description of the issue and relevant photos where appropriate.
Should I send a product back before contacting ShopLa?
Please contact us first and review the Refund & Returns Policy before sending any item back.
ShopLa Customer Information
For more information about shopping with ShopLa, please review our store policies before placing an order or requesting after-sales support.
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