ShopLa Refund & Returns
Shop With Confidence. We’re Here When Things Don’t Go To Plan.
We want you to enjoy your ShopLa purchase. If something is wrong with your order, your product arrives damaged, or you need to request a return, our customer service team is available to guide you through the process.
RETURNS AT A GLANCE
Before Sending Anything Back.
Contact ShopLa First
Please request return authorization
before sending any product back.
Keep Products In Good Condition
Returned items should generally be unused,
complete and appropriately packaged.
Damaged Or Incorrect Orders
Contact us promptly and provide
clear photos and order information.
Approved Refunds
Refunds are generally returned
through the original payment method.
Return Process
A Simple Process From Request To Resolution.
Please do not send products back without contacting ShopLa first. This helps us identify your order and provide the appropriate return instructions.
01
Contact Us
Email our customer service team with your order number, customer name and the reason for your return request.
02
Review
Our team will review the information and may request photos or additional details where necessary.
03
Return Instructions
If the request is approved, we will provide the appropriate return or resolution instructions.
04
Refund Or Resolution
After the applicable review is completed, an approved refund, replacement or other resolution may be processed.
Return Eligibility.
A return request is assessed based on the product, its condition, the reason for return and any rights provided by applicable consumer law. ShopLa may request supporting information before authorizing a return.
CONDITION
Unused
Products should generally show no signs of use or damage.
PACKAGING
Complete
Original packaging and supplied accessories should be retained where possible.
ORDER
Verifiable
A valid ShopLa order number or purchase information may be required.
APPROVAL
Contact First
Please obtain instructions before shipping a return.
Return Conditions
Products Should Be Return-Ready.
Generally Acceptable
- Product is unused and in resalable condition.
- Original packaging is reasonably intact.
- Accessories, components and included items are present.
- Product has not been intentionally altered.
- Return request includes valid order information.
- Return instructions have been provided by ShopLa.
May Not Be Eligible
- Product shows substantial signs of use, wear or misuse.
- Damage occurred after delivery through customer handling.
- Parts, accessories or components are missing.
- Product was modified or altered after delivery.
- Return was shipped without required instructions.
- The request falls outside rights available under the applicable policy or law.
Damaged / Incorrect Orders
Something Arrived Wrong? Tell Us.
If you receive an incorrect item, discover missing components, or believe your product was damaged during delivery, contact ShopLa before using or returning the item.
Clear photographs of the product, outer packaging and shipping label can help our team review the issue faster.
Wrong Product
Send your order number and photos
showing the item received.
Shipping Damage
Photograph the product and packaging
before discarding shipping materials.
Missing Item
Tell us which product, accessory
or component appears to be missing.
Product Issue
Describe the issue clearly
and include relevant photos where possible.
Refund Information
How Approved Refunds Are Processed.
Refunds are processed after the applicable return or claim has been reviewed and approved.
Original Payment Method
Where possible, approved refunds are generally returned to the payment method used for the original transaction.
Processing Time
After ShopLa issues a refund, additional time may be required for your bank, card issuer or payment provider to post the funds.
Inspection
Returned items may be inspected to confirm their condition and compliance with the approved return request.
Return Shipping
Responsibility for return shipping depends on the reason for the return, the circumstances of the order and applicable consumer law.
Customs Charges
Customs duties, VAT and other import charges are imposed by destination authorities and may be subject to separate local rules.
Refund Questions
If you believe an approved refund has not appeared, contact your payment provider and ShopLa with the relevant order information.
ShopLa Error Or Eligible Defect
- Incorrect product supplied.
- Confirmed qualifying damage upon delivery.
- Confirmed missing product or component.
- Other circumstances where ShopLa determines that it is responsible for the issue.
Change Of Mind Or Customer Reason
- Customer selected the wrong style, size or option.
- Customer no longer wants the product.
- Delivery information supplied by the customer was incorrect.
- Other customer-requested returns not caused by a ShopLa fulfillment issue.
Orders & Cancellations
Need To Change Your Order?
Cancellation Request
Contact us as soon as possible.
Cancellation cannot be guaranteed
once fulfillment has started.
Address Changes
Shipping-address changes may no longer
be possible after an order enters dispatch.
Product Changes
If you selected the wrong product,
contact us before fulfillment
to see whether an adjustment is possible.
Shipped Orders
Once an order has shipped,
cancellation may no longer be available
and the return process may apply instead.
Delivery-Related Returns
Refused, Unclaimed Or Undeliverable Parcels.
International shipping may involve carriers, customs agencies and local delivery partners. Returned parcels caused by delivery issues may require additional review.
Incorrect Address
Customers should provide complete and accurate delivery details. Parcels returned because of incorrect information may require additional handling.
Unclaimed Delivery
If a carrier requires collection, customers should follow the carrier's instructions within the available collection period.
Refused Parcel
Refusing a shipment does not automatically guarantee an immediate refund. Returned parcels must first be reviewed.
Special Circumstances
Some Returns May Require Additional Review.
Used Products
Products that have been substantially used, damaged or altered after delivery may not qualify for a standard return unless applicable law requires otherwise.
Missing Packaging
Missing packaging, accessories or components may affect return eligibility or the resolution available.
Misuse Or Accidental Damage
Damage resulting from misuse, accidents, improper handling or ordinary wear may not qualify as a product defect.
Your Mandatory Legal Rights Remain Protected.
Nothing in this Refund & Returns Policy is intended to exclude, restrict or limit any consumer right that cannot legally be excluded under the laws applicable to your purchase. In certain countries or regions, consumers may have additional statutory cancellation, refund, repair or replacement rights.
Returns FAQ
Common Return Questions.
Quick answers to common questions about ShopLa returns and refunds.
Can I return a product without contacting ShopLa?
Please contact us before returning any item. Unauthorized returns may be difficult to identify or process and may be sent to an incorrect location.
What information should I provide when requesting a return?
Please provide your order number, customer name, email address used for the order, the product involved and the reason for your request. Photos may be required where there is damage or another product-related issue.
My suitcase arrived damaged. What should I do?
Contact ShopLa promptly and provide clear photographs showing the product, damaged area, packaging and shipping label where possible. Please retain the packaging while the issue is reviewed.
I received the wrong item. What should I do?
Contact customer service with your order number and photographs of the product received. We will review the order and provide appropriate instructions.
How will I receive my refund?
Approved refunds are generally processed through the original payment method where possible.
How long will it take for the refund to reach me?
After ShopLa processes an approved refund, your bank, card issuer or payment service may require additional processing time before the funds appear in your account.
Who pays return shipping?
This depends on the reason for the return, the circumstances of the order and any consumer rights that apply. Contact ShopLa before arranging return shipping.
Can I cancel an order after placing it?
Contact us as soon as possible. We will try to assist where practical, but cancellation cannot be guaranteed once processing or shipping has begun.
Are customs duties refunded?
Customs duties, VAT and local import charges are generally administered by destination authorities. Whether those charges can be refunded depends on local customs and tax rules.
What if consumer law in my country gives me additional rights?
Mandatory rights provided by applicable consumer law are not intended to be limited by this policy. Where local law provides stronger rights, those legal requirements will apply.
Contact ShopLa Before Returning Your Order.
Please include your order number, the email address used at checkout, the reason for your request and, where relevant, photographs showing the issue. Our customer service team will review your request and provide the next steps.
ShopLa Store Policies
Review our other policies for additional information about ordering, shipping, privacy and use of www.shopla.vip.